Shipping Policy
Learn about our shipping process, delivery times, and how we ensure your pure Himalayan honey reaches you safely.
Last updated: February 2, 2026
Shipping Coverage
We currently ship our pure Himalayan honey products across India. International shipping is not available at this time, but we're working to expand our reach globally.
Processing Time
Orders are typically processed within 1-2 business days (Monday-Saturday, excluding public holidays). You will receive an email confirmation once your order has been placed, and another notification when it ships with tracking information.
📦 Note
During peak seasons or special promotions, processing times may be slightly longer. We appreciate your patience!
Delivery Time
Estimated delivery times from the date of shipment:
- Metro Cities: 3-5 business days
- Other Cities: 5-7 business days
- Remote Areas: 7-10 business days
Please note that these are estimated timeframes. Actual delivery may vary due to factors beyond our control, such as weather conditions, courier delays, or local holidays.
Shipping Costs
Shipping charges are calculated based on:
- Order weight and volume
- Delivery location
- Shipping method selected
🎉 Free Shipping Offer
Enjoy FREE shipping on all orders above ₹500!
Order Tracking
Once your order ships, you'll receive a tracking number via email and SMS. You can track your package using this number on our shipping partner's website. If you have trouble tracking your order, please contact us.
Packaging
We take great care in packaging our honey to ensure it reaches you in perfect condition:
- Food-grade glass jars with secure sealing
- Eco-friendly, cushioned packaging materials
- Leak-proof wrapping to prevent spillage
- Sturdy outer boxes to protect during transit
Delivery Issues
Damaged or Defective Products
If your order arrives damaged or defective, please:
- Take photos of the damaged product and packaging
- Contact us within 48 hours of delivery
- Provide your order number and photos
We'll arrange for a replacement or full refund at no additional cost.
Lost or Delayed Shipments
If your order hasn't arrived within the estimated delivery time, please contact us. We'll work with our shipping partners to locate your package and resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if requested before the order ships.
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Multiple failed delivery attempts
- Refusal to accept delivery
We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Bulk Orders
For bulk orders (10+ jars) or corporate gifting, please contact us directly. We offer special packaging options and customized shipping solutions for large orders.
Force Majeure
We are not liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or courier service disruptions.
Contact Us
For shipping-related questions or concerns, please reach out to us:
We're committed to delivering your pure Himalayan honey safely and on time. Thank you for choosing HISALU!